Q: What is your return policy?

A: All products may be returned within 10 days of receipt. All returns must be received in their original condition for a full refund. Gift certificates and used, rare or out of print books are not refundable. Please contact us before returning items. Return shipping fees are payable by you.
For More information see our Store Policies Refund Section

Q: How do I search your website?

A: You may search for an author, ISBN # or Title by utilizing the search feature on the top right of the home page. This function can also be used to find a musical group or comic book title.

Q: How do I browse your website?

A: You can browse the whole web site by using the buttons on the left side of the page.
i.e. Browse Books, Music, Collectibles.

Q: Why are certain words coming up in a green color?

A: These words are links that will lead you to another page or more information about the product.

Q: How can we contact you?

A: Go to Contact Us  for telephone and email information. 

Q: Is your Quality Control Cat Mr. Dickens available at the store? 

A: Sorry, Dickens is now only available in spirit.

Q: Can I order books through your store?

A: Yes, we will research and order your book for a $5.00 fee (per book) plus the cost of the book & Shipping fees. Be aware that other people may offer this service for free. however, if you have them purchase a book for you, they will mark-up the cost of the book as their fee, so you might wind up paying $15.00 for a $5.00 book. We state up-front our fee for special orders.

Q: Do you have all your books listed on your web site?

A: No, our store contains many items that we do not have on the web.
We also have over 3000 of our collectible books listed on Biblio.com

Q: Do I have to order the collectible books through Biblio?

A: No you can order our Biblio books directly through us.

Q: How can I pay for my order using a credit card?

How can I pay for my order using a credit card?

A: You can no longer pay directly through Chrislands with a credit card. You can call our store (1-800-659-7576) and we will gladly take the credit card information. We accept VISA, MasterCard, and Discover Card.

291 East Barnett Road, Medford, Oregon, 97501,

(800) 659-7576, (541)-779-7576

Questions, comments, or suggestions
Please write to [email protected]
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